This bridge tube of TVS iQube will be inspected and rectified in this recall
TVS Motor Company has announced a voluntary recall of its iQube electric scooter, citing an issue related to the bridge tube component in the chassis. The recall affects units manufactured between 10th July, 2023 and 9th September, 2023, potentially impacting around 45,000 units.
The recall decision comes in response to a specific batch of components that may be faulty, rather than a fundamental design flaw in the iQube model. The company has assured that the corrective measures will be conducted at no cost to the customer.
TVS Motor has committed to reaching out to affected customers directly or through its dealership network. The company aims to minimise customer inconvenience by organising inspections and any necessary rectifications in a phased manner. Appointments will be scheduled promptly and the company will strive to service the vehicles quickly, typically returning them the next day.
The corrective measures primarily involve the replacement of the bridge tube component. However, in certain cases, a complete chassis replacement may be required. TVS has emphasised that the entire exercise will be vehicle-specific and undertaken at no expense to the owners.
The recall comes in the wake of a widely shared video showing a TVS iQube with a broken chassis. This incident appears to have prompted the company to take swift action. Although the official statement from TVS mentions the recall is “to ensure that the vehicle’s ride handling is good over extended usage,” the timing suggests a direct response to the chassis issue highlighted in the video.
TVS Motor’s prompt announcement of the recall demonstrates the company’s commitment to customer safety and product reliability. By addressing the issue proactively and ensuring free corrective measures, TVS aims to maintain the trust and satisfaction of its customers.
For further details or to schedule an appointment, customers are encouraged to contact their nearest TVS dealership or visit the TVS Motor official website.
