Ola Electric responds to CCPA & ARAI inquiries
Ola Electric, the Bengaluru-based electric two-wheeler manufacturer, has announced that it has resolved 99.91% of the 10,644 consumer complaints it received. This update came in a regulatory filing addressed to the Central Consumer Protection Authority (CCPA), which had issued a show-cause notice to the company earlier this month. The notice followed concerns raised about the conditions at Ola Electric’s service centres nationwide.
According to the National Consumer Helpline, operated by the Department of Consumer Affairs, between September 1, 2023, and August 30, 2024, Ola Electric received 10,644 complaints. These included 3389 complaints related to service delays, 1899 concerning delays in the delivery of new vehicles and 1459 linked to unfulfilled promised services.
Ola Electric’s Response to CCPA
In its filing, Ola Electric emphasised that it has a “robust mechanism” to address and resolve customer complaints. The company stated, “We wish to reiterate that Ola Electric has a robust mechanism to address complaints raised with respect to our vehicles. In fact, we wish to emphasise that out of 10,644 complaints that we received from the CCPA, 99.1% of the complaints were resolved to the complete satisfaction of the customer as per Ola Electric’s robust redressal mechanism.”
The filing aimed to reassure both regulators and customers that the company is committed to maintaining high standards of customer service and product quality, addressing concerns raised by the recent notice from the CCPA.
Clarification on Pricing During BOSS Sale
Separately, Ola Electric also responded to a notice from the Automotive Research Association of India (ARAI) regarding its pricing strategy during the BOSS sale, a promotional event for its electric scooters. ARAI had questioned whether the company altered the prices of its S1 X 2 kWh scooters ahead of the sale.
In its clarification, Ola Electric stated that no changes were made to the prices during the promotion. The company provided an invoice dated October 6, 2024, showing a Rs 5,000 discount offered to customers. It also shared a screenshot from its app, confirming that the scooter’s price remained consistent throughout the sale.
Ola Electric’s response to both the CCPA and ARAI demonstrates its efforts to maintain transparency in its operations and uphold customer satisfaction. By addressing the concerns regarding service complaints and pricing strategies, the company aims to reinforce its commitment to providing a reliable and customer-centric experience in the rapidly growing electric two-wheeler market.
